• API
  • Online bank
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  • RUS

    • Contact us

    Fill in the form
    to submit an inquiry

    Verifying your location

    Response time for inquiries
    15 business days from registration, unless the law or your agreement states otherwise. If the Bank needs to request additional documents or information from you, this may be extended by 10 business days.
    Inquiries the Bank will not be able to process
    • No email address provided to send the response to
    • No full name or company name of the applicant provided
    • The inquiry contains obscene or offensive language, threats against the Bank's property, or threats to the life, health, or property of a bank employee or their family members
    • The inquiry text is unreadable
    • The inquiry contains a question to which the sender has already received a substantive answer, with no new arguments or circumstances provided
    Learn more about your right to contact the Financial Ombudsman

    Frequently asked questions

    1. Log in to the Мой налог (My Tax) account on the website or in the app, go to Настройки (Settings), and select the Партнеры (Partners) tab
    2. On the Партнеры (Partners) tab, find Bank 131 and click the Предлагает подключиться (Suggests connection) button. If you don’t see the button, reach out to the company that pays you and ask them to send another connection request
    3. The list of basic permissions Bank 131 needs will appear below. Click the Подтвердить (Confirm) button.